How can I pay for my order?
PrettyLittleThing accept Visa, Visa Debit, Solo, Maestro, and Electron. They also accept PayPal payments.
Can I cancel my order?
To make sure you receive your items ASAP, they start processing your order as soon as they receive it. This means that once your order has been placed, you will be unable to cancel it.
What is your returns policy?
Items must be returned within 14 days of receipt in its original condition with all tags attached. Beauty products and accessories cannot be returned.
How long does it take to process my return?
PrettyLittleThing aim to process your return and refund for you ASAP, but on occasions, it may take up to 21 days for your refund to be processed after you have returned your item(s) to them. If you have not been refunded after 21 days of returning the items, please contact PrettyLittleThing with the proof of postage information on your Post Office receipt and they will check this out for you.