Universal Store Coupons & Discounts April 2024

Universal Store accepts all major Credit and Debit cards.

You can keep an eye on your parcel’s progress at www.auspost.com.au/track with your parcels consignment number R9D10___.

To calculate how long it will take Australia Post to deliver your parcel, visit https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ and enter their ‘From’ postcode 4012 and your ‘To’ postcode.

Due to Australia Post delays please allow 4-7 business days to receive your order once dispatched. Due to COVID-19, Australia Post are experiencing delays in deliveries. Thank you in advance for your patience. Rest assured, Universal Store and Aus Post are working to deliver your parcel as safely as possible.

Australia Post is experiencing delivery delays to all international destinations as a result of the global impact of Covid-19, including limited airline capacity and government restrictions.

Because of this, as an international customer, you may experience significant delays in receiving your package from Universal Store.

To change the delivery instructions on your order, head to https://auspost.com.au/mypost/ and create a My Post account if you do not already have one.

Use the consignment number R9D10___ to find the parcel and update your delivery address or change the delivery instructions via your AusPost account.

All Universal Store parcels are dispatched with a request for Signature on Delivery. They like to be certain that your order reaches you safe and sound. If you choose to change the delivery instructions to leave it in a safe place without a signature, Universal Store is no longer liable for the delivery of your order.

For more info on changing delivery instructions, head to https://auspost.com.au/receiving/manage-deliveries-in-transit

If you receive anything you are unhappy with for any reason, they’ll help you with an exchange or refund within 40 days from purchase.

Before you return your items, make sure they are:

in the same condition they were when you received them;
not worn, washed or altered, have their original swing tags and are still in their original packaging;
swimwear, underwear, and bodysuits must have hygiene stickers in tact; and
not earrings, face masks or sexual wellness products. For hygiene reasons, they cannot accept returns for these products. These can only be returned or exchanged if faulty.
Their goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If your order arrives faulty or damaged, please contact their Help team within 48 hours. they’ll do their best to resolve the situation as soon as possible.

If a fault appears in your product through normal wear, email some pictures of your faulty item lying flat in good lighting, along with a copy of your receipt or some kind of proof of purchase. Their Faulty Returns team will inspect your claim and if your item is deemed faulty, they’ll arrange free return postage so that you can send it back for a refund or an exchange. Once our returns team receives the goods, they’ll process your refund or exchange as soon as possible and email you when the process is complete.

Some faults may need to be assessed by the manufacturer before a refund or replacement can be issued. In this case, they will keep you as informed and updated as possible. Universal Store is not responsible for the processes or policies implemented by third party manufacturers.

If you are unsure about a faulty item or warranty repair, contact their Help Team. They’ll help you through the faulty returns or warranty repairs process.